>> Friday, January 30, 2015
She did not make this request. You wrote to her asking her to complete a tax form for this account so that she could continue to earn tax free interest on it, as she had turned 16.
In your letter you said that to ensure the account is excluded from any government scheme a credit on the account, no matter how small, would be acceptable. Internet banking would not allow me to transfer a penny into the account, so I popped into a branch during my lunch break to pay it in. No, they wouldn't allow me to spend a penny either. Do you train your all your staff to this high level of unhelpfulness or do you specifically recruit the skills in?